Your Privacy Matters: How We Handle Discreet Shipping Across Canada
Everything you need to know about how your order is packaged, shipped, and kept completely private — from checkout to your door.
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Privacy is a core value at Canadian Sex Toys, not an afterthought. We understand that what you purchase is your business, and we've built our entire shipping and packaging process around protecting that privacy.
Every order ships in plain, unmarked brown or white boxes with no indication of the contents. The return address on your package reads '18226415 Canada Corp' — nothing that would identify the nature of your purchase to anyone who might see it.
Your credit card or bank statement will show a charge from '18226415 Canada Corp' or a similarly neutral descriptor. We never use the store name or any product-related language in billing descriptors.
We ship via Canada Post and select courier partners, all of whom provide tracking. You'll receive a tracking number by email so you can monitor your delivery without having to contact us. Estimated delivery times are 3–7 business days within Canada, depending on your location.
Your personal information is collected and stored in accordance with PIPEDA (the Personal Information Protection and Electronic Documents Act) and our Privacy Policy. We never sell, rent, or share your personal information with third parties for marketing purposes.